FREQUENTLY ASKED QUESTIONS

A typical organizing session lasts between three and five hours. We understand that making decisions and organizing can be exhausting, so we typically do not work beyond this timeframe. We can be flexible to meet your needs and comfort level.

You don’t really need to do much to prepare for an organizing session. The impulse is to clean your space before we come, but we’d actually prefer to see the space as it normally is–no judgment! If you would like, you can find items that need to be donated, and have them in a pile. You can also think about your priorities and goals so that we can discuss them.

Starting with an initial consultation is a great way to meet your lead organizer, set goals, obtain an estimate, and allow us to see your space to make a plan. Alternatively, we can simply begin with a 3-4 hour session if the project is straightforward. We usually recommend a consultation if you are doing a whole house organizing project, but the choice is completely up to you.

It is completely normal to feel nervous before having a professional organizer come to your house for the first time. We understand that your home is your personal space and it can feel embarrassing to reveal the details, warts and all, to a new person. However, our organizers would like to reassure you that we do not judge, we love what we do, and we are happy to help. And most importantly, we ALL have imperfect homes!

You do not need to clean up or tidy your home before we come for an organizing session. In fact, we appreciate it when you do not because we are able to see the landing zones and areas that may need extra attention or a new system put in place.

If you need to cancel an appointment, please provide at least 24 hours notice. Kindly contact your lead organizer as soon as possible to cancel. If less than 24 hours notice is given, a cancellation fee of $75 (one hour) per organizer will be charged. Please understand that when work is cancelled, it is often too late for us to schedule someone else, so please do so only in an emergency.

All information seen, heard, or discussed in your home will remain completely confidential. All of the organizers on our team follow a strict code of ethics when it comes to organizing. Please feel free to ask if you would like to see a copy of our Whole Package Code of Ethics.

We would be happy to reuse or repurpose containers and baskets that you already own. Unlike many companies, we do not require you to purchase containers. But if you would like a fresh start, we would love to make recommendations or even go shopping for you. We have extensive knowledge of what is available and are happy to do returns if needed.

After your initial phone conversation to get started, our goal is to provide you with the best fit for your lead organizer and team. We put a lot of thought into who we match you with based on information from your phone call. If you feel that you are not connecting well with your lead organizer, we would be happy to discuss and assign someone different. Please email contact@thewholepackageorganizing.com to reach Mary and Sarah. We are happy to listen to any concerns and will promptly take care of finding a better fit.

Absolutely! We can incorporate your style and create a beautiful and functional space while keeping your budget in mind.

We can accommodate deadlines–we have a whole team of organizers who work together to quickly complete the job. We are typically booked out two weeks, but can accommodate emergencies. We recommend calling as soon as you’re interested so that you have a better chance of getting the dates on the calendar that you desire.